Shipping Policy

GOYOJO Shipping Policy

Overview

This shipping policy applies to all GOYOJO products and sets out the shipping process you can expect when placing an order with us.

 

Delivery Information

Once you have placed your order via our website or with a member of our sales team, we will contact you to confirm the estimated lead time for your chosen product(s). The lead time is an estimate as to when your order will be dispatched and does not include time in transit.

You will be notified when your products have been shipped.

 

Lead Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Our best estimates for the lead time is about 2 Business Days.

 

Shipment time and shipping cost

The estimated delivery time for our order will depend on your location and the product. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.

Below are our best estimates for delivery times and the shipping cost:

 

Shipping Location	Dispatch Location	Shipping Method	Expected delivery time	Shipping Cost
United States	China Warehouse	Courier	7-15 Days	Free
Europe	China Warehouse	Courier	7-15 Days	Free
Canada	China Warehouse	Courier	7-15 Days	Free
Mexico	China Warehouse	Courier	10-15 Days	Free
Australia	China Warehouse	Courier	10-15 Days	Free
Zealand	China Warehouse	Courier	10-15 Days	Free
Other countries	China Warehouse	Courier	10-15 Days	Free

 

If your location requires us to sea freight your products (see below), you may experience a longer delivery time.

 

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email tools@goyojo.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

 

What about the costs of import fees, duties and taxes?

 

If you are located in Australia, the United States or the European Union, including the United Kingdom, we will cover the cost of import fees, duties and other import taxes.

If you are located outside these areas, you will be required to pay any import fees, duties and other import taxes. You will also be required to make any necessary arrangements with your customs office or port authority.

We encourage you to seek further information from your local customs office or port authority.

 

Tracking Your Order 

 

Once shipped, you will be provided with a tracking link (where available) for your order.

Sometimes your order may ship in multiple consignments, in which case you will be provided tracking information for each one.

  

Signature on Delivery 

 

Your shipment will require a signature on delivery due to the high value of the goods.

For your convenience, you may prefer to have your shipment delivered to a business or separate location where someone will be available to sign for the goods.  

 

I need to change my shipping address 

 

If you have not yet received your shipment notification or tracking information, you can change your shipment address by contacting our team at tools@goyojo.com and providing the updated details.  

 

What happens if my delivery goes missing or is damaged? 

 

Once your goods are in transit, any issues or delays are outside GOYOJO’s control.

In the event of any issues with your delivery, we will be in contact with our logistics partner to provide any information that might assist resolve the issue.

If you receive your goods and find they are damaged, please immediately contact at tools@goyojo.com.